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Capturing Knowledge
for National Security
After considering the alternatives, "The WHY Code was chosen
due to its ability to capture the 'Why' of a task or process - the things that are critical to sponsors of each new project. No other tool can
capture this detail."
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Creating a better way to bring new products to market
The WHY Code enabled a transportation company to understand the critical needs of their customers and greatly increase
the speed at which people with little or no experience in Benchmarking were able
to achieve the results akin to that of a seasoned professional.
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Identification of
Web System Requirements that met the needs of a global customer base
The WHY Code quickly focused requirements for a new web system on the needs of the customer - "From concept to deployment has taken us three months. My normal expectation for
a project of this weight would be seven months. A complex project has been
made clear."
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Retaining Hard-Won
Technical Knowledge
For the first time the defense agency now has a complete understanding about how
each part of a project is pieced together and WHY it is important to the key stakeholders. It is now understood by all involved.
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Offshoring & Near-Shoring
of Bank Processes
The processes were modeled and taken up by the new workers 3 to 4 times faster than
could have been achieved using conventional approaches. In the customer's own words,
"For redeployment, the WHAT-HOW-WHY structure is ideal, enabling much more rapid knowledge
transfer and better control compared to traditional systems."
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Sharing Best Practice
"The WHY Code allows us to take tacit knowledge and turn it into
an explicit form, making sure you've got the right step in the right order."
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Alerting & Dashboards
The WHY Code quickly identified the critical needs of the key stakeholders - Management is now immediately alerted to any issues that could threaten the deadline
and they can quickly understand the source of the problem in the context of WHAT is being done, HOW
it is being done and WHY it is important.
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Governance, Risk Management
& Compliance
By asking the external regulators and internal auditors exactly WHAT was needed an WHY, The WHY Code ensured a control environment that met their stringent needs. The WHY Code solution has been embraced by the bank, as well
as the FRB and OCC. All of the bank's Control Self Assessment and regulatory
information is accessible from one easily maintainable database through a very user-friendly
web based user interface.
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Delivering a
Critical Online Project
A Global Financial Services Institution experienced a 50% (2 month) reduction in
what was considered, by GFSI, to be an unrealistic deadline of 4 months. The WHY Code enabled this by understanding and communicating a set of shared goals between the internal teams, stakeholders and vendors. And then streamlining the project tasks to only those needed to achieve these goals.
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Improving Customer Service
Response Rates by 400%
The WHY Code redesigned an integrated systems support process by understanding exactly WHAT was needed by the customer and WHY. "In three months, we received a 154% payback on our investment in the WHY Code,
and a 400% improvement in call statistics for the speed of response and delivery
of solution."
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