Customer Major global Oil refining, logistics
and distribution organization.
Situation “Our best practice organization
was looking for a method of discovering if our best practices
tell a consistent and complete story.”
“For the purposes of these projects the deliverables
being discussed are methodologies for identifying best practices
within the organization, testing their validity and implementing
strategies to enable others within the organization to use
these best practices in their day to day working environment.”
Customer Problem “We were looking for
a tool to better enable us to identify and capture best practices
and knowledge, and that enabled us to spot breaks in our logic.”
Solution After considering the alternatives, “We chose Knowledge Genes® because of its methodology… the ability to go back through the process enabling us to
complete the story.”
“It poses the why question, which uniquely allows you
to uncover the detail intrinsic in achieving any task…
It also doesn’t take a lot of experience to use Knowledge Genes®
to a proficient level.”
Implementation Knowledge Genes® was rolled
out to 5-6 facilitators on the project, they were then given
basic training in Knowledge Genes®.
Implications “Knowledge Genes® allows
us to take tacit knowledge and turn it into an explicit form,
making sure you’ve got the right step in the right order.”
“It’s a great project management tool!
Knowledge Genes® works.”
Results and Returns “Within our Refineries’ cooking tanks, Knowledge Genes® allowed us to spot a best practice
that went unrecognized. This alone enables us to save millions
of dollars that it would normally cost to shut down the tanks
and clean them. You could double those costs if you took into
account the 7 to 10 days that would be lost in production.”
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