Customer The largest Government Security Agency in the World.

Situation "We had no method for documenting what is the current situation, show improvement and document the change metrically."

Customer Problem We were looking for a tool to capture tacit knowledge, bring the knowledge all together into one place and test it.

Solution After considering the alternatives, "Knowledge Genes^® was chosen due to its ability to capture the 'Why' of a task or process. No other tool can capture this detail."

Primary Users Operations, Planning and Project managers.

Implementation Knowledge Genes^® was rolled out to specific people on the project, they were then given basic training in Knowledge Genes^®, followed up with further facilitation and hand-holding for a short period.

Implications "Knowledge Genes^® has forced us to stop and ponder the logic of what we were doing, How we were going about it and Why we need to do it."

Results and Returns "Every time I see a demo of Knowledge Genes^® I see something new, I especially like the way it captures metrics, how long it takes to do a task, show improvement and document it."

Future Projects "We are planning to roll it out to all project managers over a period of time." Details of the work it will be used on are classified.