The world's longest established Internet Service Provider.

The business was growing extremely quickly. It urgently needed a new enterprise-wide web system to automate the processes involved in selling services globally.

A conventional user requirements exercise provided by a "big five" consulting firm had failed to produce any sensible results or conclusions and had become a drain on managers' time. People were expressing growing antagonism towards consultants and lengthy workshops. The entire project was at risk.

Knowledge Genes^® helped the IS project team build a What, How, Why model of the end user needs based on short, one-to-one sessions with key managers and staff, from CEO downwards. The Knowledge Genes^® end user requirements model was then reviewed and agreed in a single, cross-functional workshop. This model provided a blueprint of the Web System's purpose and processes and created a tested, logical system structure.

System developers, global Sales team, Multi-National Program teams.

A crystal clear statement of the strategic imperatives the new system had to support had been captured and agreed within four weeks.

The What, How, Why structure ensured clear communications and a shared understanding of the exact end user needs.

Developers and end users both used the same tool - Knowledge Genes^®. This enabled a direct translation of business need into a working web system.

Inefficient processes were identified and eliminated.

"From concept to deployment has taken us three months. My normal expectation for a project of this weight would be seven months.  A complex project has been made clear" - Process Manager for Multinational Programs

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